Careers

Job Posting: Customer Support and Operations Specialist
Location: Fayetteville, NC
Job Type: Full-Time

About Us

We are a growing furniture company dedicated to providing exceptional products and services to our customers. We pride ourselves on professionalism, efficiency, and excellent customer service. We are seeking a motivated and organized individual to join our team as a Customer Support and Operations Specialist.

Key Responsibilities

As a Customer Support and Operations Specialist, you will be responsible for a variety of tasks, including but not limited to:

  • Phone Customer Support:

    • Answer customer inquiries promptly and professionally.
    • Assist with product questions, order status updates, and general concerns.
    • Provide excellent customer service to ensure a positive experience.

  • Routing Deliveries:

    • Coordinate and schedule delivery routes efficiently.
    • Communicate delivery details with drivers and customers.
    • Resolve any issues or delays related to deliveries.

  • Handling Damaged Furniture Claims:

    • Process and manage claims for damaged furniture.
    • Coordinate with customers, delivery teams, and suppliers to resolve issues.
    • Ensure timely resolution of claims with proper documentation.

Qualifications

The ideal candidate will have:

  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Basic computer skills, including proficiency in Microsoft Office and CRM tools.
  • Previous experience in customer service, logistics, or a related field is a plus.

What We Offer

  • Competitive salary based on experience.
  • Comprehensive training to set you up for success.
  • Opportunity for growth within the company.
  • Friendly and supportive work environment.

How to Apply

If you are passionate about customer service and operations, we would love to hear from you! Please send your resume and a brief cover letter detailing your experience to usfurnituredirect@gmail.com

Join us in Fayetteville, NC, and be part of a team committed to excellence!